Team Members

While we strive to elevate our employees’ journeys and prioritize their well-being, Trop remains highly selective in its hiring process. We believe skills can be taught, but ethics are essential and uncompromising. We seek ambitious individuals who aim to make an impact, take on significant roles, go beyond a day-to-day job and drive change across the industry.

A 100% eNPS is logically possible but has never been achieved before. As one of our main goals is to create a professional, inviting, and healthy work environment, we aim to do everything possible to maintain a 90%+ eNPS, before setting our sights even higher.

To manage performance effectively, we need a strong performance management system. Unlike other companies that simply copy one another’s approach, we are working hard to build a system that aligns with the nature of our business and supports employee well-being and satisfaction while ensuring a high service level that is provided to our customers.

Career growth is always within reach at our company, no matter what your starting point with the company was (blue-collar). We aim to create a progressive career path that allows any team member to move into other departments. When employees show potential and a desire to grow, we provide the education and training they need, whether internal or external, to advance into roles across operations, technical, financial, and many other teams.

Seeking external qualified candidates for higher roles exclusively is common in the industry. However, we prioritize promoting our own team members. They are the ones who have invested their effort and passion into our success, and they deserve the opportunity to demonstrate their potential and capabilities before we consider external candidates. This approach also strengthens the authenticity of our service, as employees who grow within the company are better prepared to make decisions that truly reflect the nature of our business.